Refund Policy

Effective Date: 2026-07-22

14-day money-back guarantee

We offer a 14-day, no-questions-asked money-back guarantee on the first charge of a new Premium subscription (monthly or annual), for all customers regardless of location. The guarantee covers charges within 14 calendar days of the initial billing.

What is not covered

Automatic renewals after the initial billing cycle; partial-period refunds outside the 14-day window (a subscription cancelled mid-cycle stays active until the end of the paid period); and cases of evident abuse or violations of our terms.

Requesting a refund

Email [email protected] with your account email address and your Paddle transaction ID or order number. Alternatively, you can contact Paddle customer support directly via paddle.net using your receipt — Paddle is our Merchant of Record.

Processing

Refunds are issued by Paddle to the original payment method and typically take 5–10 business days for cards and 3–5 for PayPal. Upon refund, your Premium subscription ends immediately and premium features are deactivated; your data is kept and remains editable on the Free plan within its limits.

EU consumer rights

EU consumers retain their statutory 14-day withdrawal right under German law; this policy matches or exceeds those rights.